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Phil Robertson, Comstock Creamery/Blaser’s Premium Cheeses

"Your courteous, knowledgeable staff, in-house support, accurate order filling and fast shipping are all aspects needed in supporting our industry. Good suppliers make good companies look great... and also make my job easier."

Judy Schad, Capriole Farmstead Goat Cheeses

"Dairy Connection has been our 'go-to' for all culture supplies and technical support. Over the years, their technical knowledge and prompt response has been an invaluable and essential part of the development of our cheeses."

Kevin Burnsteel, Pineland Farms, Inc.

"Dairy Connection customer service and attention to detail have always been spot-on."

Home :: About Us

About Us

Dairy Connection, Inc. has proudly served as an ingredient supplier to specialty, farmstead and small-to-midsize cheese and fermented-milk manufacturers nationwide since 1999. Our customers are the best in the business, and we're happy to do whatever we can to help them excel. Based in Madison, Wisconsin, our team consists of about a dozen dedicated employees -- including a technical support team with more than 100 combined years in the dairy ingredient industry.

The products listed in our online catalog include a wide variety of cultures, coagulants, flavor enzymes, and other ingredients needed to make cheese and fermented milks. We are pleased to offer the latest specialty cheese culture blends available. If you are looking for something in particular that you don't see here, give us a call. In addition, our technical staff is happy to work with your team to identify or create custom culture blends that best fit your needs. Our technical staff is always ready to answer any application questions that may come up, or to help troubleshoot a technical issue that you may have at your creamery.

If you have any questions or comments, we encourage you to call or email us. We are here to assist you Monday through Thursday from 8 a.m. to 4:30 p.m. (Central Time Zone) and Fridays from 8 a.m. to 3:30. If you have an urgent matter and it is outside of our regular office hours, you may call our emergency line at 608-333-5933.

Payment Methods

Dairy Connection accepts check, money order, COD, Visa, MasterCard, American Express and Discover as payment methods. In the event your check is returned to us for any reason, you will be charged a $25.00 Returned Check Fee in addition to the original amount of the check. Your account must be current to receive any further shipments. If you are interested in establishing a Net 30 account with Dairy Connection, please request a credit application.

Volume Discounts

We encourage you to take advantage of our volume discount program. If your total purchase reaches a discount level (pre-tax and before shipping and handling cost), a discount will be applied to your purchase. If you are paying by credit card, the discount will be applied immediately. If you are paying via Net 30 terms, the discount applies only to orders paid on time (30 days). Volume discounts available to our customers are:

Orders greater than $300 = 5% off

Orders greater than $750 = 10% off

Orders greater than $1500 = 15% off

Orders greater than $2000 = 20% off

Minimum Orders

We do not have a minimum order.

International orders

We are not currently exporting/shipping to addresses outside of the U.S.

Shipping

Due to temperature sensitivity of most of our products, we ship all perishable orders to arrive within two to four days via Federal Express, UPS or Priority Mail, depending on weather. We ship perishable product on Monday thru Wednesday only, to assure timely delivery. Exceptions may be made in case of emergency with the approval of the client. All shipping charges are at your expense and close estimates can be given at the time of ordering. Rush orders may incur an additional charge. If extreme heat is present in the shipping and/or receiving region, priority shipping methods will be used or in some cases a shipment will not be sent until weather permits.

Wrong Address

Correct addresses minimize delays and additional costs in shipments. If there is a wrong address given, it is the customer’s responsibility to assume any additional shipping charges. The customer is also responsible for accepting the product if delivery is delayed due to unforeseen circumstances.

Damaged Shipment

It is the responsibility of the customer to inspect and notify the delivery person and Dairy Connection Inc. of any damaged or mishandled product immediately. A claim should be issued immediately with the delivery company. Please contact us at 608-242-9030 to report damage and assure that a proper claim is submitted. It is important to keep all shipping documents received.

Privacy

Any personal information collected by Dairy Connection Inc. is used solely for the purpose of our business activities with you. We will not provide this information to any other party. We keep credit card information on file to facilitate future orders.

Product Quality Guarantee

If you are not satisfied with the quality of our product please contact us immediately. We are eager to work with you to resolve a quality issue. Dairy Connection Inc. takes no responsibility for damage or liability caused by use of our product in other products. We can only guarantee the quality of our products to the point which they leave our facility. It is up to you to assure that they are received and handled in a quality manner.

Dairy Connection Inc. takes no responsibility for quality issues arising from products sold and distributed that are in the original manufacturer’s packaging. Always use a safe and sanitary method of dispensing cultures and other ingredients. Cultures are packaged by the manufacturer such that the contents are intended to be used entirely. It is recommended to pour contents into measuring device and never insert anything into the package. Dairy Connection Inc. takes no responsibility for any quality issues when only a portion of the original packaged amount of product is used. It is the Buyer’s responsibility if the entire contents are not used in a single batch.

Return Policy

Due to the nature of our products, we are unable to accept returns of ingredients as we cannot resell these items because of risk of contamination and mishandling.