About Us
Dairy Connection, Inc., is a supplier for the home and hobbyist cheesemaker as well as commercial specialty and small cheese manufacturers. Dairy Connection is located in the heart of cheese country, in Madison, Wisconsin.
The products listed in our on-line catalog include a wide variety of cultures, coagulants, flavor enzymes (lipase), and other ingredients and services needed to make cheeses and fermented milks.
We are pleased to offer the latest specialty cheese culture blends being used in Europe. We also have made custom sizes available for coagulants and colors.
If you have any questions or comments, please feel free to call us. We are here to assist you with any order or product-use questions Monday through Thursday from 8 a.m. to 4:30 p.m. (Central Time) and Fridays from 8 a.m. to 3:30 p.m.
If you live in the Madison, Wisconsin area and you would like to pick up your order in person, we request that you please phone ahead. Some days we are extremely busy with shipping and we would appreciate it if you would set up a specific time to stop by. In this way we can better serve you and everyone!
To provide the most cost-effective and efficient means to process your orders, Dairy Connection accepts Visa, MasterCard, American Express and Discover for the purchase of all cultures and other ingredients.
Minimum Orders
Domestic - minimum order of $10.00 (does not include shipping and handling)
Currenlty we are not exporting
Due to temperature sensitivity of most of our products, we ship all culture orders to arrive within two to three days via Federal Express, UPS or Priority Mail, seasonal weather permitting. We ship perishable product on Monday thru Wednesday to assure timely delivery. All shipping charges are at your expense and close estimates can be given at the time of ordering. Rush orders may incur an additional charge. If extreme heat is present in the shipping and/or receiving region, priority shipping methods will be used or in some cases a shipment will not be sent until weather permits.
Wrong Address
Correct addresses minimize delays and additional costs in shipments. If there is a wrong address given, it is the customer’s responsibility to assume any additional shipping charges. The customer is also responsible for accepting the product if delivery is delayed.
Damaged Shipment
It is the responsibility of the customer to inspect and notify the delivery person of any damaged or mishandled product immediately before signing for the delivery. A claim should be issued immediately with the delivery company. Please contact us immediately at 608-242-9030 to report damage and assure that a proper claim is submitted. It is important to keep all shipping documents received.
Payment Options
We accept Visa, MasterCard, American Express, Discover, money orders or checks. In the event your check is returned to us for any reason, you will be charged a $25.00 Returned Check fee in addition to the original amount of the check. Your account must be current to receive any further shipments. Orders may be shipped COD.
Privacy
Any personal information collected by Dairy Connection Inc is used solely for the purpose of our business activities with you. We will not provide this information to any other party. We do keep credit card information on file for facilitating future orders.
Product Quality Guarantee
If you are not satisfied with the quality of our product please contact us immediately. We are more than willing to work with you to resolve a quality issue. Dairy Connection Inc. takes no responsibility for damage or liability caused by use of our product in other products. We can only guarantee the quality of our products once they leave our facilities. It is up to you to assure that they are received and handled in a quality manner.
Dairy Connection Inc. takes no responsibility for quality issues arising from products sold and distributed that are in the original manufacturer’s packaging. Always use a safe and sanitary method of dispensing cultures and other ingredients. Cultures are packaged by the manufacturer such that the contents are intended to be used entirely. It is recommended to pour contents into measuring devise and never insert anything into the package. Discard any unused portion. Dairy Connection Inc. takes no responsibility for any quality issues when only a portion of the original packaged amount of product is used. It is the Buyer’s responsibility if the entire contents are not used in a single batch.
Return Policy
Due to the nature of our products, we are unable to accept returns as we cannot resell these items because of risk of contamination and mishandling.