We will be closed on the following dates:

• Friday 7/4 for Independence Day
• Friday 7/25 attending ACS Conference
• Monday 9/1 for Labor Day

NOTE: Due to vacation schedules all Priority Mail orderes received after 3:00 pm Central Time on Wednesday July 9th will ship on Tuesday July 15th. All non Priority Mail orders will ship on Monday July 14th.

Minimum Orders

Domestic - minimum order of $10.00 (does not include shipping and handling)
International - minimum order of $200.00 (does not include shipping and handling)

International orders

Currenlty we are not exporting

Shipping

Due to temperature sensitivity of most of our products, we ship all culture orders 2nd day Federal Express or UPS. Other products are shipped via UPS ground or Priority Mail with seasonal weather permitting. We ship product on Monday thru Wednesday to assure timely delivery. All shipping charges are at your expense and close estimates can be given at the time of ordering. Rush orders may incur an additional charge. If extreme heat is present in the shipping and/or receiving region, priority shipping methods will be used or in some cases a shipment will not be sent until weather permits.

 

Wrong Address

Correct addresses minimize delays and additional costs in shipments. If there is a wrong address given, it is the customer’s responsibility to assume any additional shipping charges. The customer is also responsible for accepting the product if delivery is delayed.

Damaged Shipment

It is the responsibility of the customer to inspect and notify the delivery person of any damaged or mishandled product immediately before signing for the delivery. A claim should be issued immediately with the delivery company. Please contact us immediately at 608-242-9030 to report damage and assure that a proper claim is submitted. It is important to keep all shipping documents received.

Payment Options

We accept Visa, MasterCard, money orders or checks. In the event your check is returned to us for any reason, you will be charged a $25.00 Returned Check fee in addition to the original amount of the check. Your account must be current to receive any further shipments. Orders may be shipped COD.

Privacy

Any personal information collected by Dairy Connection Inc is used solely for the purpose of our business activities with you. We will not provide this information to any other party. We do keep credit card information on file for facilitating future orders.

Product Quality Guarantee

If you are not satisfied with the quality of our product please contact us immediately. We are more than willing to work with you to resolve a quality issue. Dairy Connection Inc. takes no responsibility for damage or liability caused by use of our product in other products. We can only guarantee the quality of our products once they leave our facilities. It is up to you to assure that they are received and handled in a quality manner.

Dairy Connection Inc. takes no responsibility for quality issues arising from products sold and distributed that are in the original manufacturer’s packaging. Always use a safe and sanitary method of dispensing cultures and other ingredients. Cultures are packaged by the manufacturer such that the contents are intended to be used entirely. It is recommended to pour contents into measuring devise and never insert anything into the package. Discard any unused portion. Dairy Connection Inc. takes no responsibility for any quality issues when only a portion of the original packaged amount of product is used. It is the Buyer’s responsibility if the entire contents are not used in a single batch.

Return Policy

Due to the nature of our products, we are unable to accept returns as we cannot resell these items because of risk of contamination and mishandling.

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