Shipping Questions
When will my order be shipped?
It's been a long time and my order hasn't arrived. What should I do?
Why don't you ship my order with ice packs?
Why can't I order FRO (deep-frozen) products from the website?
When will my order be shipped?
We ship as soon as possible, but we only ship on Monday, Tuesday and Wednesday to avoid having your highly perishable product sit over the weekend while in transit. If you place an online order on a Monday or Tuesday, your order will likely ship the same day or the next day. Orders placed before noon on Wednesday will be shipped Wednesday. Orders placed Wednesday afternoon through Sunday will be shipped the following Monday or Tuesday. If you have special circumstances or require expedited shipment, please call us.
It's been a long time and my order hasn't arrived. What should I do?
Call or email us! There may have been a delay in your shipment, either here or in transit, and we can find out what’s going on for you. Please note that we make every effort to contact you immediately if there is a problem. Please be sure your shipping and contact information is accurate.
I live 1000 or more miles from your location in Madison, Wisconsin. Why won't you ship my perishable product via UPS Ground or FedEx Ground service in the summer?
Most of the perishable products we sell are sensitive to high temperatures, though they will travel well in ambient temperatures (60-90 degrees F) for about two to three days – four days is pushing it if it’s very hot outside. If you live in one of the following states, it will generally take three to four days to reach you via ground service: AK, AL, AZ, CA, CO, CT, DE, FL, HI, ID, MA, ME, MT, NM, NV, OR, RI, TX, UT, VT, WA, WY.
Why don't you ship my order with ice packs?
Ice packs melt quickly, are expensive and add a lot of weight to your package, thus making shipping & handling more expensive. After ten years of shipping cultures, rennet and lipase all over the country, we have learned that it’s generally more cost-efficient for our customers to have their items in transit for less time than it is to use ice packs.
Do you ship internationally?
We do not ship outside of the United States at this time.
Why can't I order FRO (deep-frozen) products from the website?
These cultures, which are different from freeze-dried cultures, must be kept at -50ºC or colder at all times. These items are shipped to you carefully packed on large amounts of dry ice. The amount of dry ice used to ensure a safe arrival varies substantially per many factors, including local weather and days in transit. Therefore, it is impossible for our system to accurately predict shipping costs on these products. We also like to be sure that the products will be received on a day that someone will be able to properly store these highly temperature-sensitive products. For your satisfaction and our peace of mind, we request that these products be ordered by phone.
