Shipping Questions

Shipping Questions

When will my order be shipped?

How long will it take my shipment to arrive if shipped via FedEx Ground service?

It's been a long time and my order hasn't arrived. What should I do?

I live 1000 or more miles from your location in Madison, Wisconsin. Why won't you ship my perishable product via UPS Ground or FedEx Ground service in the summer?

Why don't you ship my order with ice packs?

Do you ship internationally?

Why can't I order FRO (deep-frozen) products from the website?


When will my order be shipped?

We ship as soon as possible, but we do try to keep shipments to Monday thru Wednesday to avoid having perishable product in transit over the weekend. If you place an order on a Monday or Tuesday before 2:30 p.m. Central Time, your order will likely ship the same day or the next day, when stock is available. Orders placed before noon on Wednesday will be shipped Wednesday, when stock is available. Orders placed Wednesday afternoon through Sunday will be shipped the following Monday or Tuesday. If you have special circumstances, require expedited shipment, or would like more specific information about your shipment, please call us.

How long will it take my shipment to arrive if shipped via FedEx Ground service?

Please consult our FedEx Ground Transit Time Map for a transit-time estimate. Please note that we primarily ship Mon-Wed, and we do our best to time shipments so that they do not travel over weekends or holidays (especially in the warmer months).

It's been a long time and my order hasn't arrived. What should I do?

Call or email us! There may have been a delay in your shipment, either here or in transit, and we can find out what’s going on for you. Please note that we make every effort to contact you immediately if there is a problem. Check your email (and email that may have been filtered as junk) for our tracking information email. Please always be sure your shipping and contact information is accurate.

I live 1000 or more miles from your location in Madison, Wisconsin. Why won't you ship my perishable product via UPS Ground or FedEx Ground service in the summer?

Most of the perishable products we sell are sensitive to high temperatures, though they will travel well in ambient temperatures (60-90 degrees F) for about two to three days – four days is pushing it if it’s very hot outside. If you live in one of the following states, it will generally take three to four days to reach you via ground service: AK, AL, AZ, CA, CO, CT, DE, FL, HI, ID, MA, ME, MT, NM, NV, OR, RI, TX, UT, VT, WA, WY.

Why don't you ship my order with ice packs?

Ice packs melt quickly, are expensive and add a lot of weight to your package, thus making shipping & handling more expensive. After twenty years of shipping cultures, rennet and lipase all over the country, we have learned that it’s generally more cost-efficient for our customers to have their items in transit for less time than it is to use ice packs. Frozen-culture orders are the exception, as frozen cultures must be shipped on dry ice.

Do you ship internationally?

We do not ship outside of the United States at this time.

Why can't I order FRO (deep-frozen) products from the website?

These cultures, which are different from freeze-dried cultures, must be kept at -50ºC or colder at all times. These items are shipped to you carefully packed on adequate amounts of dry ice. The amount of dry ice used to ensure a safe arrival varies substantially per many factors, including local weather and days in transit. Therefore, it is impossible for our system to accurately predict shipping costs on these products. We also like to be sure that the products will be received on a day that someone will be able to properly store these highly temperature-sensitive products. For your satisfaction and our peace of mind, we request that these products be ordered by phone.